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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nicole Harvey

August 4, 2026

5  out of  5
rating by Nicole Harvey
"I received excellent customer service from Brandon Millers office!! They were very knowledgeable and considerate, especially the office manager, Melissa!! Melissa was very helpful with my claim, I just had an awesome experience with Brandon Millers office from a claim that is not a fun thing to go through!!"
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G Gg

August 3, 2026

1  out of  5
rating by G Gg
"If I could give 0 I would. The office manger (Melissa) at this location. Is extremely unprofessional I had to pull my policy due to lack of representation, general knowledge, and Disrespect. I would highly recommend staying away from this office."
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Lisa Johnson

July 24, 2026

5  out of  5
rating by Lisa Johnson
"Great customer service!"
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Linda Eynon

July 24, 2026

5  out of  5
rating by Linda Eynon
"Excellent agent and staff members who are passionate about helping their customers in any way possible!! Really goes out of their way. Super kind and genuine people"
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Dee Cox

July 19, 2026

5  out of  5
rating by Dee Cox
"I am writing this review to express how amazing the Brandon Miller State Farm office is ! Every person in that office are very professional, helpful and most importantly, kind. They greet me with a smile , making me feel welcome, every single time.

Mostly, I'd like to express, how absolutely phenomenal the agent Melissa Sullivan is! I have an abundance of gratitude towards her, for not only being an amazing agent, but also an amazing person. Melissa's customer service is impeccable. Not to mention, her knowledge and expertise on handling, quite literally any situation that comes her way, is absolutely on point!

She explains everything in full detail, while keeping me updated every step of the way. She never hesitates to answer any questions I may have. While also making you feel super important, keeping you her top priority, until you are confident things will work out and be alright.

Melissa does what she can, to ensure you, that things are going to be taken care of. Even if that means, working outside of the regular office hours, taking time out of her personal life, to help you to the best of her abilities. She absolutely will do that for you!

I can not thank Melissa enough, for all that she does and continues to do for me. It's such a breath of fresh air, knowing there's still people out there like her. People who care about their customers and their well-being. I would 1000% recommend her and the Brandon Miller State Farm office. To anyone out there looking for a great insurance agent, Melissa Sullivan is the real deal !"
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Niall McGee

July 17, 2026

5  out of  5
rating by Niall McGee
"Super easy to work with and very friendly staff."
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Dianne Buehner

July 16, 2026

5  out of  5
rating by Dianne Buehner
"Jonnah was extremely helpful. I was so greatful that she was able to help me. This is the best group of people I have ever worked with. They are always courteous and helpful with all my needs."
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Hanna Colettis

July 13, 2026

5  out of  5
rating by Hanna Colettis
"Went above and beyond when my father passed to help my mother. State Farm for life."
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Barbara Jean

July 13, 2026

5  out of  5
rating by Barbara Jean
"Moved here from Michigan awesome place to get affordable car insurance! Thanks staff for helping me out!!!!"
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Blake McDonald

July 9, 2026

5  out of  5
rating by Blake McDonald
"Very happy with the customer service they are very pleasant to work with!"
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Carol Pleiss

June 30, 2026

5  out of  5
rating by Carol Pleiss
"Always exemplary service. They have a wonderful staff and customer service is always great."
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Dustin Mostoller

June 29, 2026

5  out of  5
rating by Dustin Mostoller
"Always there to help"
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Seth Howdershelt

June 25, 2026

5  out of  5
rating by Seth Howdershelt
"Absolute best people to talk to or deal with! They are the most helpful and understanding insurance team I’ve ever dealt with!"
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richard tisone

May 28, 2026

5  out of  5
rating by richard tisone
"Excellent experience with State Farm. Jonah handled everything magnificently — professional, knowledgeable, responsive, and genuinely helpful throughout the entire process. She made everything easy and stress-free. Highly recommend!”"
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Debra Pavolillo

May 27, 2026

5  out of  5
rating by Debra Pavolillo
"I was looking to get better insurance with a much better price…. I seized
the day with Jonnah Morris’s help. Her professional guidance and her winning personality won me over (not to mention the price). I would recommend State Farm for your insurance needs, specifically Brandon Millers office!"
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Matthew Buschagen

May 13, 2026

5  out of  5
rating by Matthew Buschagen
"Very professional company . Always helpful with any needs . Highly recommended this insurance company to anyone who isn’t already there."
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Adam Bakos

May 13, 2026

5  out of  5
rating by Adam Bakos
"Melissa was very helpful i would recommend them"
We responded:
"Great to hear, Adam. Thanks for your review!"
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Stacy Brunton

May 13, 2026

5  out of  5
rating by Stacy Brunton
"The staff at the office is always nice and accommodating!! Jonnah always answers and helps with all of my needs."
We responded:
"Thank you for your kind review of State Farm Agent Brandon Miller’s Team. We appreciate it!"
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Nicholas Biro

May 12, 2026

5  out of  5
rating by Nicholas Biro
"Been with em since 2024 and they’ve been helpful each time
Very happy
Keep kicking butt"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Brandon Miller’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Niles ."
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Jazmin Johnson

May 7, 2026

5  out of  5
rating by Jazmin Johnson
"Efficient, nice and helpful. It was very easy to make a payment by phone."
We responded:
"We appreciate your review, Jazmin. We are so happy that you had such a wonderful experience with State Farm Agent Brandon Miller’s Team here in Niles ! "
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Frank Whited

April 30, 2026

5  out of  5
rating by Frank Whited
"The staff is always super friendly and very helpful"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Brandon Miller’s Team here in Niles . "
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Paul Dragos

April 30, 2026

5  out of  5
rating by Paul Dragos
"Called to cancel insurance on a car that I just sold. Jonnah was very helpful and took care of it. She was very friendly and knowledgeable."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Keith Hayes

April 24, 2026

5  out of  5
rating by Keith Hayes
"Jonah and Melissa always go above and beyond to help me in every area of my home and auto needs. They are assertive and follow up with me immediately and I appreciate it!"
We responded:
"Jonnah and Melissa do a great job and love taking care of you and the rest of our insureds. Thank you for your review. "
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Summeny Inc

April 23, 2026

5  out of  5
rating by Summeny Inc
"I am very happy to work with the State Farm - Brandon Miller Agency for My automobile and homeowner’s insurance needs.

Jonnah has been wonderful to work with for years. I recently have been able to work with Melissa, and she has been a pleasure and amazing. I am thankful to have the proper limits to comfortably insure my property.

Thanks to all of you for taking care of us :)

xo"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Brandon Miller’s Team! We deeply appreciate your kind words here in Niles . "
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Loraine Tice

April 20, 2026

5  out of  5
rating by Loraine Tice
"She did very well!! Very patient with me while I had a bad day. She did great."