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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jim Billock

Jim Billock

October 8, 2026

5  out of  5
rating by Jim Billock
"Always kind, always a quick answer and the entire office goes out of their way to make sure my family is taken care of and safe"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Brandon Miller’s team. "
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Rhonda Santha

October 2, 2026

5  out of  5
rating by Rhonda Santha
"Employees are dedicated, efficient, can multi-task in an extraordinary way, and spend time on a clients problem tirelessly when necessary"
We responded:
"Thanks for the review Rhonda! We take great pride in being the best in the business when it comes to service. You have been a pleasure to work with over the years. "
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Joseph Kovacich

September 30, 2026

5  out of  5
rating by Joseph Kovacich
"Excellent customer service. Melissa and everyone at the office have always been very helpful. I had to file a claim and they were there to help me with all of my questions and were very efficient."
We responded:
"Joseph, thank you for the amazing review! Our Niles insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Brandon Miller, your State Farm Agent "
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Nicole Barnes

September 4, 2026

5  out of  5
rating by Nicole Barnes
"Melissa Sullivan is awesome! My daughter recently got her license and we was shopping around for a new insurance. We called and Melissa was so helpful over the phone and answered all of our questions. She even got us in last minute to come finalize everything. The payments and coverage she got us was astonishingly affordable. I highly recommend Melissa and Brandon Miller state farm."
We responded:
"Nicole, thank you for the amazing review! Our Niles insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Brandon Miller, your State Farm Agent "
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Jim Reifinger

September 2, 2026

5  out of  5
rating by Jim Reifinger
"Great people help me every time I need them"
We responded:
"Wow, thank you for the 5-star review, Jim! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Jason Fuller

August 23, 2026

5  out of  5
rating by Jason Fuller
"Everyone is always so helpful to answer any questions you have! Great people at this location!!"
We responded:
"Thanks so much for the amazing review, Jason! We really appreciate your support here in Niles. Just reach out anytime if you need us - we’re here for you. "
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Eric Jordan

August 21, 2026

5  out of  5
rating by Eric Jordan
"If I could give a 6 I would The office manager Melissa was awesome to deal with. She was very helpful, professional, knowledgeable and polite and also got me the best rates out of 4 other offices. I would highly recommend this office."
We responded:
"Thank you for the 5-star review of Brandon Miller’s team - we really appreciate your kind words! "
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Nick Harper

August 21, 2026

5  out of  5
rating by Nick Harper
"Jonnah and the whole team at Brandon Miller State Farm are very informative and professional… I had a ton of questions and all of my questions were answered. I highly recommend contacting Jonnah at Brandon Miller State Farm with any of your insurance needs!!"
We responded:
"Hi Nick, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Niles.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Brandon Miller "
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Nicole Harvey

August 4, 2026

5  out of  5
rating by Nicole Harvey
"I received excellent customer service from Brandon Millers office!! They were very knowledgeable and considerate, especially the office manager, Melissa!! Melissa was very helpful with my claim, I just had an awesome experience with Brandon Millers office from a claim that is not a fun thing to go through!!"
We responded:
"Thank you, Nicole! Customer service is the focal point of our agency. It's great to hear that you are satisfied!"
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G Gg

August 3, 2026

1  out of  5
rating by G Gg
"If I could give 0 I would. The office manger (Melissa) at this location. Is extremely unprofessional I had to pull my policy due to lack of representation, general knowledge, and Disrespect. I would highly recommend staying away from this office."
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Lisa Johnson

July 24, 2026

5  out of  5
rating by Lisa Johnson
"Great customer service!"
We responded:
"Lisa, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Niles. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Brandon Miller and Team "
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Linda Eynon

July 24, 2026

5  out of  5
rating by Linda Eynon
"Excellent agent and staff members who are passionate about helping their customers in any way possible!! Really goes out of their way. Super kind and genuine people"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
Profile photo of Dee Cox

Dee Cox

July 19, 2026

5  out of  5
rating by Dee Cox
"I am writing this review to express how amazing the Brandon Miller State Farm office is ! Every person in that office are very professional, helpful and most importantly, kind. They greet me with a smile , making me feel welcome, every single time.

Mostly, I'd like to express, how absolutely phenomenal the agent Melissa Sullivan is! I have an abundance of gratitude towards her, for not only being an amazing agent, but also an amazing person. Melissa's customer service is impeccable. Not to mention, her knowledge and expertise on handling, quite literally any situation that comes her way, is absolutely on point!

She explains everything in full detail, while keeping me updated every step of the way. She never hesitates to answer any questions I may have. While also making you feel super important, keeping you her top priority, until you are confident things will work out and be alright.

Melissa does what she can, to ensure you, that things are going to be taken care of. Even if that means, working outside of the regular office hours, taking time out of her personal life, to help you to the best of her abilities. She absolutely will do that for you!

I can not thank Melissa enough, for all that she does and continues to do for me. It's such a breath of fresh air, knowing there's still people out there like her. People who care about their customers and their well-being. I would 1000% recommend her and the Brandon Miller State Farm office. To anyone out there looking for a great insurance agent, Melissa Sullivan is the real deal !"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Niall McGee

July 17, 2026

5  out of  5
rating by Niall McGee
"Super easy to work with and very friendly staff."
We responded:
"Niall, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Niles. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Brandon Miller and Team "
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Dianne Buehner

July 16, 2026

5  out of  5
rating by Dianne Buehner
"Jonnah was extremely helpful. I was so greatful that she was able to help me. This is the best group of people I have ever worked with. They are always courteous and helpful with all my needs."
We responded:
"Thank you for your review, Dianne!"
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Hanna Colettis

July 13, 2026

5  out of  5
rating by Hanna Colettis
"Went above and beyond when my father passed to help my mother. State Farm for life."
We responded:
"Thank you so much for youre review!"
Profile photo of Barbara Jean

Barbara Jean

July 13, 2026

5  out of  5
rating by Barbara Jean
"Moved here from Michigan awesome place to get affordable car insurance! Thanks staff for helping me out!!!!"
We responded:
"Thanks so much for the amazing review, Barbara! We really appreciate your support here in Niles . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Blake McDonald

July 9, 2026

5  out of  5
rating by Blake McDonald
"Very happy with the customer service they are very pleasant to work with!"
We responded:
"Blake, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Brandon Miller’s Team—we are always here to help!"
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Carol Pleiss

June 30, 2026

5  out of  5
rating by Carol Pleiss
"Always exemplary service. They have a wonderful staff and customer service is always great."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Dustin Mostoller

June 29, 2026

5  out of  5
rating by Dustin Mostoller
"Always there to help"
We responded:
"Thank you so much for the 5-star rating, Dustin! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Seth Howdershelt

June 25, 2026

5  out of  5
rating by Seth Howdershelt
"Absolute best people to talk to or deal with! They are the most helpful and understanding insurance team I’ve ever dealt with!"
We responded:
"Thank you for taking the time to leave such a great review, Seth. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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richard tisone

May 28, 2026

5  out of  5
rating by richard tisone
"Excellent experience with State Farm. Jonah handled everything magnificently — professional, knowledgeable, responsive, and genuinely helpful throughout the entire process. She made everything easy and stress-free. Highly recommend!”"
We responded:
"Thank you so much for the 5-stars, richard! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Brandon Miller’s Team anytime."
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Debra Pavolillo

May 27, 2026

5  out of  5
rating by Debra Pavolillo
"I was looking to get better insurance with a much better price…. I seized
the day with Jonnah Morris’s help. Her professional guidance and her winning personality won me over (not to mention the price). I would recommend State Farm for your insurance needs, specifically Brandon Millers office!"
We responded:
"Thanks so much for the amazing review, Debra! We really appreciate your support here in Niles . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Matthew Buschagen

May 13, 2026

5  out of  5
rating by Matthew Buschagen
"Very professional company . Always helpful with any needs . Highly recommended this insurance company to anyone who isn’t already there."
We responded:
"Matthew, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Brandon Miller’s Team here in our Niles office. "
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Adam Bakos

May 13, 2026

5  out of  5
rating by Adam Bakos
"Melissa was very helpful i would recommend them"
We responded:
"Great to hear, Adam. Thanks for your review!"